Outage in LiveKit
Connection failures and SIP transfer errors in US Central
Resolved MajorIncident Report
We have begun routing traffic away from US Central to mitigate reports of WebRTC connection failures and SIP transfer errors.
Components affected
LiveKit US Central - Real Time CommunicationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/22/2026 02:40PM
We are resolving this incident as the mitigation is in place and successful. We have received some reports of self-hosted agents which connect to US Central needing to be restarted in order to continue receiving dispatches and will investigate opportunities to improve this behavior.
Apologies for the disruptions and we will follow up with a postmortem as soon as possible.
MONITORING
about 1 month ago - at 06/22/2026 01:59PM
Update: As soon as the US Central region became unresponsive around 12:25 UTC, traffic was automatically re-routed to the nearest healthy region. Customers may have noticed failed API requests for approximately 1 minute while the re-route took place. Failed SIP Transfers continued until we finished manually draining the impacted region at 13:09 UTC.
We are also investigating impact to Agent Dispatches and will post another update when we know more.
MONITORING
about 1 month ago - at 06/22/2026 01:05PM
We have begun routing traffic away from US Central to mitigate reports of WebRTC connection failures and SIP transfer errors.
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