Outage in LoanMAPS

Degraded Performance: Database Server Under High Load

Resolved Minor
October 31, 2019 - Started about 6 years ago - Lasted over 2 years
Official incident page

Incident Report

We are aware of an issue causing our database server to be under high load. This is impacting the general performance of the system. This issue is being actively investigated.

Need to monitor LoanMAPS outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED about 6 years ago - at 10/31/2019 10:09PM

This issue was fixed in production at 3:00 PM. Monitoring for the past hour shows that it has been resolved.

IDENTIFIED about 6 years ago - at 10/31/2019 08:48PM

We have finished updating the query and are deploying it into the production environment now.

IDENTIFIED about 6 years ago - at 10/31/2019 07:51PM

We are currently working on testing a possible fix for this issue and will have more information to share shortly.

IDENTIFIED about 6 years ago - at 10/31/2019 06:38PM

Clarification to the previous update: The query in question is causing overall high load on the database server, which is impacting other areas of the system.

IDENTIFIED about 6 years ago - at 10/31/2019 06:18PM

We identified an issue with one of our database queries that loads the "Not Assigned" section of the "Pre-Close" tab on the dashboard. We are working to improve the performance of this query now.

INVESTIGATING about 6 years ago - at 10/31/2019 06:16PM

We are aware of an issue causing our database server to be under high load. This is impacting the general performance of the system.

This issue is being actively investigated.

Latest LoanMAPS outages

Issue When Saving Loan Application (with Co-Borrower) - over 5 years ago
Icon Display Issues - over 5 years ago
SSL Certificate Issue - over 5 years ago
Icon Display Issues - over 5 years ago
Degraded Server Availability - about 6 years ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook