Outage in Lob

International verifications returning 500s

Resolved Major
May 24, 2025 - Started 5 months ago - Lasted about 17 hours
Official incident page

Incident Report

We are currently experiencing a service disruption affecting our international address verification service for countries outside the US, UK, Canada, and Mexico. Requests for address verification in all other countries are currently returning errors (HTTP 500). Verification services for the US, UK, Canada, and Mexico remain fully operational.

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/25/2025 03:50PM

This incident has been resolved. All services are operational.

IDENTIFIED 5 months ago - at 05/24/2025 10:40PM

We are currently experiencing a service disruption affecting our international address verification service for countries outside the US, UK, Canada, and Mexico. Requests for address verification in all other countries are currently returning errors (HTTP 500).

Verification services for the US, UK, Canada, and Mexico remain fully operational.

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