Outage in Lob

Issue adding Creatives.

Resolved Minor
June 20, 2025 - Started 4 months ago - Lasted about 5 hours
Official incident page

Incident Report

We identified an issue beginning Wednesday late evening that may have caused some campaigns to enter an error state. As a result, certain campaigns may have incorrectly reported creative sizes (e.g., assets appearing larger than 20 MB). Our team has identified the root cause and has begun implementing a fix. We are actively working to remediate affected campaigns and restore expected functionality. We will continue to share updates as we make progress.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/20/2025 10:39PM

This incident has been resolved.

MONITORING 4 months ago - at 06/20/2025 06:34PM

We have implemented a fix for the issue that caused some items to enter an error state and report incorrect creative sizes. All systems are now functioning as expected.
We're continuing to monitor for stability but believe the issue is fully resolved. Thank you for your patience.

IDENTIFIED 4 months ago - at 06/20/2025 05:19PM

We identified an issue beginning Wednesday late evening that may have caused some campaigns to enter an error state. As a result, certain campaigns may have incorrectly reported creative sizes (e.g., assets appearing larger than 20 MB).
Our team has identified the root cause and has begun implementing a fix. We are actively working to remediate affected campaigns and restore expected functionality.
We will continue to share updates as we make progress.

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