Outage in Lob
Data Processing Delays - USPS Tracking Events
Resolved MajorIncident Report
Summary AI Generated
Lob experienced a 3.8-hour major incident in which USPS tracking events failed to ingest, causing delays in tracking data visible through the Dashboard. The team identified and resolved the ingestion issue, after which USPS provided a backfill file to recover the skipped events. The incident was fully resolved, with all tracking events expected to be caught up by end of business the same day.
We are currently experiencing an issue affecting ingestion of USPS tracking events. All tracking events will be delayed until this issue is resolved and the backlog of data is processed. Our team is aware of the issue and actively implementing a fix.
Components affected
Lob DashboardTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/12/2026 06:05PM
This incident has been resolved.
MONITORING
3 days ago - at 08/12/2026 03:29PM
We've resolved the issue that prevented ingestion of USPS tracking events. USPS has sent us a backfill file, and we are currently processing the skipped events. Customers should see all tracking events caught up by the end of business today.
IDENTIFIED
3 days ago - at 08/12/2026 02:22PM
We are currently experiencing an issue affecting ingestion of USPS tracking events. All tracking events will be delayed until this issue is resolved and the backlog of data is processed. Our team is aware of the issue and actively implementing a fix.
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