Outage in Locally

Site Outage

Resolved Major
May 13, 2022 - Started over 3 years ago - Lasted about 10 hours
Official incident page

Incident Report

We are investigating a full site outage. We will report back with any status updates as they become available.
Components affected
Locally Product Locators Locally Same-day Delivery Locally "Pages" Locally API (v2 / Switch) Locally Store Locators Locally API (v1) Locally .com Locally Buy it / Carts / Transactions Locally Shop in Shop / Hosted Sites

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 05/13/2022 03:27PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 3 years ago - at 05/13/2022 01:57PM

We are still working towards a complete resolution. Services which continue to be affected include:

* File uploads
* Automated inventory file ingestion
* Automated dealer file ingestion
* Product catalog file ingestion
* SFTP file sync
* Dropbox file sync

All other services are behaving normally. Thanks for your continued patience.

IDENTIFIED over 3 years ago - at 05/13/2022 06:46AM

We are still working on a fix for the underlying issue. However, no customer/shopper facing properties are affected. Remaining issues are only with background processing.

IDENTIFIED over 3 years ago - at 05/13/2022 06:24AM

We have identified the cause of the issue and are working to restore services now. We'll update this incident report with more information shortly.

INVESTIGATING over 3 years ago - at 05/13/2022 05:50AM

We are continuing to investigate this issue.

INVESTIGATING over 3 years ago - at 05/13/2022 05:50AM

We are investigating a full site outage. We will report back with any status updates as they become available.

Latest Locally outages

General outage - about 8 hours ago
Daily ShopSense reports delayed - 12 days ago
Daily ShopSense reports delayed - about 1 month ago
Ingestion of Inventory and Dealer feeds is currently stopped - about 1 month ago
Daily ShopSense reports delayed - about 1 month ago

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