Outage in Locally

Store information missing or outdated

Resolved Minor

March 06, 2023 - Started about 3 years ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating an issue with one of our upstream data providers causing store information to be missing or outdated.

Components affected

Locally .com Locally "Pages" Locally Store Locators Locally Product Locators

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 03/07/2023 03:08PM

This incident has been resolved.

IDENTIFIED about 3 years ago - at 03/07/2023 12:16AM

The issue has been resolved for most stores. A smaller subset of stores remain affected, however. Our upstream provider is still working to resolve the issue.

IDENTIFIED about 3 years ago - at 03/06/2023 05:40PM

Our downstream provider gave an update on their solution, but no exact ETA has been given. Our backup is in place, but updates to store information will be delayed.

IDENTIFIED about 3 years ago - at 03/06/2023 02:43PM

A restore from a recent backup has been performed. Our upstream provider identified the reason for the missing information and is working on a solution.

INVESTIGATING about 3 years ago - at 03/06/2023 02:29PM

We are currently investigating an issue with one of our upstream data providers causing store information to be missing or outdated.

Latest Locally outages

Issue loading locally pages - about 2 months ago

ShopSense reports are delayed - 3 months ago

Partial ShopSense Inventory Outage - 3 months ago

Inventory Sync Delayed - 3 months ago

Issue with Store Locators - 4 months ago

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