Outage in Locally

Infrastructure issues

Resolved Minor

February 24, 2025 - Started 12 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating infrastructure issues which are causing problems with dealer feed/data ingestion and management. Please be patient as we work through this.

Components affected

Locally Store Locators Locally Product Locators Locally Buy it / Carts / Transactions Locally .com Locally "Pages" Locally Shop in Shop / Hosted Sites Locally Same-day Delivery Locally API (v1) Locally API (v2 / Switch)

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 02/24/2025 04:21PM

This incident has been resolved.

IDENTIFIED 12 months ago - at 02/24/2025 02:48PM

We are still working to solve the dealer and inventory data ingestion issue. We will post another update within the next 90 minutes.

IDENTIFIED 12 months ago - at 02/24/2025 02:15PM

We are continuing to work on a fix for this issue.

IDENTIFIED 12 months ago - at 02/24/2025 02:06PM

We are continuing to work on a fix. Until further notice, all automatically ingested or manually managed dealer list data will not be reflected on Locally web properties. Additionally, all ingested inventory data will not be reflected on any Locally web properties. Only (dealer and inventory) data that was ingested prior to 2 hours ago will be displayed.

IDENTIFIED 12 months ago - at 02/24/2025 01:44PM

We have identified the cause of the issue but are working to restore services to 100% efficiency. We will update the status every 15 minutes until resolved. There is no ETA at this time. Thanks for your patience.

INVESTIGATING 12 months ago - at 02/24/2025 01:24PM

We are continuing to investigate the issue. Thanks for your patience!

INVESTIGATING 12 months ago - at 02/24/2025 01:10PM

We are currently investigating infrastructure issues which are causing problems with dealer feed/data ingestion and management. Please be patient as we work through this.

Latest Locally outages

ShopSense reports are delayed - 15 days ago

Partial ShopSense Inventory Outage - 16 days ago

Inventory Sync Delayed - 16 days ago

Issue with Store Locators - about 2 months ago

Issues with dealer data ingestion - 2 months ago

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