Outage in Locally

General outage

Resolved Major
October 17, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating a site-wide issue. Thanks for your patience while we investigate.
Components affected
Locally Store Locators Locally Product Locators Locally Buy it / Carts / Transactions Locally .com Locally "Pages" Locally Shop in Shop / Hosted Sites Locally Same-day Delivery Locally API (v1) Locally API (v2 / Switch)

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/17/2025 11:23PM

This incident has been resolved.

IDENTIFIED 3 months ago - at 10/17/2025 10:43PM

Thanks for your continued patience. We are still working on a fix. We will post another update in 45 minutes.

IDENTIFIED 3 months ago - at 10/17/2025 10:21PM

We have identified the cause of the outage and are working on a fix. We'll report back with an update in 20 minutes.

INVESTIGATING 3 months ago - at 10/17/2025 09:56PM

We are investigating a site-wide issue. Thanks for your patience while we investigate.

Latest Locally outages

Issue with Store Locators - 18 days ago
Issues with dealer data ingestion - about 1 month ago
Site outage - 2 months ago
Daily ShopSense reports delayed - 3 months ago
Daily ShopSense reports delayed - 4 months ago

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