Outage in Lockstep Receivables

Microsoft Azure Issue Identified - Degraded Worker Role Performance Possible

Resolved Minor
October 08, 2020 - Started about 5 years ago - Lasted over 1 year
Official incident page

Incident Report

Our Engineering team has identified an issue with Microsoft Azure services that may affect performance of the Anytime Collect Worker Role process. This may cause a delay in any process that utilizes the process, such as: mail retrieval, advanced alerts, exporting, and mail processing. Our team is currently attempting to work with Microsoft on a resolution. Please reach out to support@anytimecollect.com if you notice any issues performance issues related to the worker role. We will provide a status update as soon as possible. Thank you.

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Latest Updates ( sorted recent to last )
RESOLVED about 5 years ago - at 10/09/2020 12:09PM

At approximately 11 PM EST last night, the Azure services returned to normal functionality. All worker role related services for Anytime Collect should be fully operational. Please reach out to support @anytimecollect.com if you notice any issues today regarding mail retrieval, advanced alerts, exporting, and/or mail processing.

INVESTIGATING about 5 years ago - at 10/08/2020 11:49PM

Our Engineering team has identified an issue with Microsoft Azure services that may affect performance of the Anytime Collect Worker Role process. This may cause a delay in any process that utilizes the process, such as: mail retrieval, advanced alerts, exporting, and mail processing. Our team is currently attempting to work with Microsoft on a resolution. Please reach out to support@anytimecollect.com if you notice any issues performance issues related to the worker role. We will provide a status update as soon as possible. Thank you.

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