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Outage in Locomote

****IMPORTANT**** Unable to book a hotel with flights in the same trip

Resolved Minor
April 24, 2019 - Started about 7 years ago - Lasted almost 3 years
Official incident page

Incident Report

We are aware of an issue where some users may not be able to book a hotel with flights (when using On Account as payment) in the same trip. You can however book a hotel separate to the flights. Our team is working to resolve this as soon as possible. We sincerely apologise for any inconvenience.

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Latest Updates ( sorted recent to last )
RESOLVED almost 7 years ago - at 05/02/2019 10:17PM

The issue in which travellers were unable to book a hotel with flights has been Resolved. You will now be able to successfully book Flights, Hotels and Cars in the same booking.. We sincerely apologise for any inconvenience that this may have caused.

IDENTIFIED about 7 years ago - at 04/25/2019 10:29PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 7 years ago - at 04/24/2019 04:05AM

We are aware of an issue where some users may not be able to book a hotel with flights (when using On Account as payment) in the same trip.
You can however book a hotel separate to the flights.
Our team is working to resolve this as soon as possible.
We sincerely apologise for any inconvenience.

Latest Locomote outages

Workflow loading issue - about 1 year ago
3rd party API issues causing booking/retrieval problems - almost 2 years ago
Workflow loading issue - almost 2 years ago
Platform availability issue - about 2 years ago
Profile Errors - almost 4 years ago

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