Outage in LogDNA

Impact of AWS Issues

Resolved Minor
October 20, 2025 - Started 1 day ago - Lasted about 9 hours
Official incident page

Incident Report

The latency and error rate issues that AWS is currently experiencing is now affecting the performance of the Mezmo platform. We will do everything we can to mitigate the impact and recover as quickly as possible once AWS has resolved their issues. See here for more detail on what is happening with AWS: https://health.aws.amazon.com/health/status
Components affected
LogDNA Log Ingestion (Agent/REST API/Code Libraries) LogDNA Log Ingestion (Syslog) LogDNA Livetail

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/21/2025 02:08AM

Mezmo is no longer seeing impacts from the AWS events of today. We will continue to monitor our services and respond if we notice any abnormalities.

MONITORING 1 day ago - at 10/20/2025 10:46PM

We are continuing to monitor our platform for any further issues during AWS' recovery.

MONITORING 1 day ago - at 10/20/2025 06:49PM

We are continuing to monitor for any further issues.

MONITORING 1 day ago - at 10/20/2025 06:49PM

AWS is reporting that services on their end are recovering, and we are seeing evidence to support that on our end.

IDENTIFIED 1 day ago - at 10/20/2025 05:00PM

The latency and error rate issues that AWS is currently experiencing is now affecting the performance of the Mezmo platform. We will do everything we can to mitigate the impact and recover as quickly as possible once AWS has resolved their issues. See here for more detail on what is happening with AWS: https://health.aws.amazon.com/health/status

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