Outage in LogMeIn GoTo APIs

GoTo Connect - MMS Delay

Resolved Minor
October 29, 2022 - Started almost 3 years ago - Lasted about 16 hours
Official incident page

Incident Report

We are actively investigating reports that some GoTo Connect customers may be experiencing delays with MMS. Our engineers are working to resolve the issue and will provide another update shortly.
Components affected
LogMeIn GoTo APIs GoToConnect API Status

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Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 10/29/2022 02:47PM

Our engineers have confirmed that the issue with one of our upstream provider is now resolved, we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.

IDENTIFIED almost 3 years ago - at 10/28/2022 11:28PM

The GoTo Connect team is monitoring an issue with a third-party partner which is impacting MMS and causing delays.

The third-party partner has an update planned to run during a maintenance window tonight between 12:00 AM and 2:00 AM ET, after which we will reassess the impact.

IDENTIFIED almost 3 years ago - at 10/28/2022 11:23PM

Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING almost 3 years ago - at 10/28/2022 11:23PM

We are actively investigating reports that some GoTo Connect customers may be experiencing delays with MMS.

Our engineers are working to resolve the issue and will provide another update shortly.

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