Outage in LogMeIn GoTo APIs

Grasshopper - Login Issues

Resolved Minor

May 07, 2026 - Started 2 days ago - Lasted about 16 hours
Official incident page

Incident Report

We are actively investigating reports that some Grasshopper customers may be experiencing login issues on apps. Our engineers are working to identify the issue and will provide another update shortly.

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 05/08/2026 05:11PM

We have confirmed that the issue has been resolved and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING 1 day ago - at 05/08/2026 04:10AM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.

INVESTIGATING 2 days ago - at 05/08/2026 02:09AM

Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING 2 days ago - at 05/08/2026 01:22AM

We are actively investigating reports that some Grasshopper customers may be experiencing login issues on apps.

Our engineers are working to identify the issue and will provide another update shortly.

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