Outage in LogMeIn
GoToMyPC - Customers unable to connect to host machines
Resolved MinorIncident Report
We are actively investigating reports that some GoToMyPC customers maybe facing issues connecting to their host machines.
As a resolution for this issue, customers are advised to take the below actions:
* Restart host PC, wait for 5-6 minutes for machine to come online.
* Restart G2P Service, wait for 5-6 minutes for machine to come online.
* Reinstall application.
Our engineers are working to resolve the issue and will provide another update shortly.
Components affected
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Latest Updates ( sorted recent to last )
INVESTIGATING
about 3 years ago - at 01/21/2023 01:50PM
We are actively investigating reports that some GoToMyPC customers maybe facing issues connecting to their host machines.
As a resolution for this issue, customers are advised to take the below actions:
* Restart host PC, wait for 5-6 minutes for machine to come online.
* Restart G2P Service, wait for 5-6 minutes for machine to come online.
* Reinstall application.
Our engineers are working to resolve the issue and will provide another update shortly.
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