Outage in LogMeIn

GoToMyPC - Users unable to log in

Resolved Major
June 02, 2023 - Started over 2 years ago - Lasted about 23 hours
Official incident page

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Outage Details

We are actively investigating reports that some GoToMyPC customers may be experiencing issues while logging into their accounts. Our engineers are working to identify the issue and will provide another update shortly.
Components affected
LogMeIn GoToMyPC
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/03/2023 10:17PM

We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING over 2 years ago - at 06/03/2023 02:55AM

Our underlying third-party service provider has corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update.

IDENTIFIED over 2 years ago - at 06/03/2023 01:52AM

Our engineers have identified the issue is still ongoing with one of our underlying third-party service providers who are actively working towards a resolution.

We will provide another update as soon as they become available.

MONITORING over 2 years ago - at 06/03/2023 12:50AM

Our underlying third-party service provider has corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update.

IDENTIFIED over 2 years ago - at 06/03/2023 12:41AM

Our third-party service provider continues to actively work towards a resolution.

We will provide another update as soon as they become available.

IDENTIFIED over 2 years ago - at 06/02/2023 11:53PM

Our third-party service provider has identified the issue and is actively working towards a resolution.

We will provide another update as soon as they become available.

IDENTIFIED over 2 years ago - at 06/02/2023 11:18PM

Our engineers have identified the issue as being caused by an ongoing incident with one of our underlying third-party service providers who are actively working towards a resolution.

We will provide another update as soon as they become available.

INVESTIGATING over 2 years ago - at 06/02/2023 11:17PM

We are actively investigating reports that some GoToMyPC customers may be experiencing issues while logging into their accounts.

Our engineers are working to identify the issue and will provide another update shortly.

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