Outage in LogMeIn

Central/Pro - Unable to connect to host machines

Resolved Major
June 05, 2023 - Started over 2 years ago - Lasted about 11 hours
Official incident page

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Outage Details

We are actively investigating reports that some Central/Pro customers may be unable to connect to host machines. Our engineers are working to identify the issue and will provide another update shortly.
Components affected
LogMeIn Pro/Central
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/06/2023 06:37AM

We have confirmed that the issue has been resolved and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING over 2 years ago - at 06/05/2023 11:39PM

Our engineers have made progress in addressing the ongoing issue and we are in the process of confirming the functionality of our services. While some services may be working properly, we acknowledge that intermittent disruptions may still occur. We will continue to closely monitor the situation and provide a final update shortly to ensure all services are fully restored.

IDENTIFIED over 2 years ago - at 06/05/2023 08:37PM

Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING over 2 years ago - at 06/05/2023 07:56PM

We are actively investigating reports that some Central/Pro customers may be unable to connect to host machines.

Our engineers are working to identify the issue and will provide another update shortly.

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