Outage in LogMeIn

GoToMyPC - Web page unavailable

Resolved Major
July 20, 2023 - Started about 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

We are actively investigating reports that GoToMyPC customers may be experiencing issues when trying to access the Web page. Our engineers are working to identify the issue and will provide another update shortly.
Components affected
LogMeIn GoToMyPC

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 07/20/2023 09:58AM

We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING about 2 years ago - at 07/20/2023 07:28AM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.

IDENTIFIED about 2 years ago - at 07/20/2023 07:25AM

GoToMyPC customers may be still experiencing issues when trying to start remote sessions. The webpage is available now. Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

MONITORING about 2 years ago - at 07/20/2023 06:27AM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.

IDENTIFIED about 2 years ago - at 07/20/2023 06:06AM

Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING about 2 years ago - at 07/20/2023 05:59AM

We are actively investigating reports that GoToMyPC customers may be experiencing issues when trying to access the Web page.

Our engineers are working to identify the issue and will provide another update shortly.

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