Outage in LogMeIn

GoToMyPC and LogMeIn Pro & Central - Outbound MFA SMS delayed or not delivered

Resolved Minor
September 28, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are actively investigating reports that some GoToMyPC and LogMeIng Pro & Central customers may be experiencing issues with outbound MFA SMS not being delivered or having delay. Our engineers are working to identify the issue and will provide another update shortly.
Components affected
LogMeIn Pro/Central LogMeIn GoToMyPC

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/28/2023 08:43PM

We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING about 2 years ago - at 09/28/2023 08:24PM

Our underlying third-party peer provider has been advised by their vendor that they are observing expected network behavior and we are also seeing improvements.

We will continue monitoring the situation and provide a final update shortly.

IDENTIFIED about 2 years ago - at 09/28/2023 08:00PM

Our engineers have identified the issue as being caused by an industry-wide incident affecting multiple upstream providers.

We will provide another update as soon as they become available.

INVESTIGATING about 2 years ago - at 09/28/2023 07:59PM

We are actively investigating reports that some GoToMyPC and LogMeIng Pro & Central customers may be experiencing issues with outbound MFA SMS not being delivered or having delay.

Our engineers are working to identify the issue and will provide another update shortly.

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