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Outage in LogMeIn

GoToMyPC and LogMeIn Pro & Central - Outbound MFA SMS delayed or not delivered

Resolved Minor
September 28, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are actively investigating reports that some GoToMyPC and LogMeIng Pro & Central customers may be experiencing issues with outbound MFA SMS not being delivered or having delay. Our engineers are working to identify the issue and will provide another update shortly.

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 09/28/2023 08:43PM

We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING over 2 years ago - at 09/28/2023 08:24PM

Our underlying third-party peer provider has been advised by their vendor that they are observing expected network behavior and we are also seeing improvements.

We will continue monitoring the situation and provide a final update shortly.

IDENTIFIED over 2 years ago - at 09/28/2023 08:00PM

Our engineers have identified the issue as being caused by an industry-wide incident affecting multiple upstream providers.

We will provide another update as soon as they become available.

INVESTIGATING over 2 years ago - at 09/28/2023 07:59PM

We are actively investigating reports that some GoToMyPC and LogMeIng Pro & Central customers may be experiencing issues with outbound MFA SMS not being delivered or having delay.

Our engineers are working to identify the issue and will provide another update shortly.

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