Outage in LogMeIn

Central/Pro - Session Timeout

Resolved Major
May 21, 2024 - Started 6 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are actively investigating reports that some Central/Pro customers may be experiencing some hosts going offline. Our engineers are working to identify the issue and will provide another update shortly.
Components affected
LogMeIn Pro/Central
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 05/21/2024 10:05PM

We have confirmed that the issue has been resolved and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING 6 months ago - at 05/21/2024 09:46PM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.

IDENTIFIED 6 months ago - at 05/21/2024 09:24PM

Our engineers have identified the issue and are now actively working towards a resolution.

We have a workaround in place for Online devices only. Go to Properties and click on Connect to this Computer to start a new remote session

INVESTIGATING 6 months ago - at 05/21/2024 09:04PM

Our engineers are investigating the issue, and any updates we gather will be shared soon.

INVESTIGATING 6 months ago - at 05/21/2024 07:34PM

We are actively investigating reports that some Central/Pro customers may be experiencing some hosts going offline.

Our engineers are working to identify the issue and will provide another update shortly.

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