Outage in LogMeIn

GoToMyPC - Connectivity issues

Resolved Minor
July 09, 2024 - Started over 1 year ago - Lasted about 11 hours
Official incident page

Incident Report

A subset of GoToMyPC users are experiencing connectivity issues when trying to access remote host machines. Our engineers have confirmed that the issue is a result of a network connectivity problem with the upstream ISP vendor, likely due to the ongoing tropical hurricane situation in the region. We are actively monitoring the situation in the region and will provide updates as and when it is available.
Components affected
LogMeIn GoToMyPC

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/09/2024 04:51PM

We have confirmed that the issue has been resolved and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

IDENTIFIED over 1 year ago - at 07/09/2024 05:42AM

A subset of GoToMyPC users are experiencing connectivity issues when trying to access remote host machines. Our engineers have confirmed that the issue is a result of a network connectivity problem with the upstream ISP vendor, likely due to the ongoing tropical hurricane situation in the region.

We are actively monitoring the situation in the region and will provide updates as and when it is available.

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