Outage in LogMeIn
GoTo Connect Call Quality issue
Resolved MajorIncident Report
Summary AI Generated
GoTo Connect customers experienced call quality issues across Web, Desktop, and Mobile platforms for 51 minutes. The incident affected voice communication quality for users of the service. Engineers identified and corrected the underlying issue, with all systems returning to full operational status.
We are actively investigating reports that some GoTo Connect customers may be experiencing issues with call quality for GoToConnect Web, Desktop and Mobile.
Our engineers are working to identify the issue and will provide another update shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 04/06/2026 01:47PM
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
MONITORING
5 days ago - at 04/06/2026 01:43PM
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
IDENTIFIED
5 days ago - at 04/06/2026 01:16PM
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
INVESTIGATING
5 days ago - at 04/06/2026 12:58PM
We are actively investigating reports that some GoTo Connect customers may be experiencing issues with call quality for GoToConnect Web, Desktop and Mobile.
Our engineers are working to identify the issue and will provide another update shortly.
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