Outage in LogMeIn
GoTo App - Cannot connect
Resolved MajorIncident Report
Summary AI Generated
GoTo Connect customers experienced issues opening the GoTo app for approximately 30 minutes. Engineers identified and corrected the underlying problem, restoring full functionality to all systems. The service has been confirmed as 100% operational with ongoing monitoring to ensure stability.
We are actively investigating reports that some GoTo Connect customers may be experiencing issue opening the app.
Our engineers are working to identify the issue and will provide another update shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 05/06/2026 05:23PM
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
MONITORING
15 days ago - at 05/06/2026 05:06PM
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
IDENTIFIED
15 days ago - at 05/06/2026 04:57PM
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
INVESTIGATING
15 days ago - at 05/06/2026 04:55PM
We are actively investigating reports that some GoTo Connect customers may be experiencing issue opening the app.
Our engineers are working to identify the issue and will provide another update shortly.
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