Outage in LogMeIn
Pro, Central, GoToAssist Remote Support v5 and LogMeIn Rescue - Elevated error rates
Resolved MajorIncident Report
Summary AI Generated
For approximately 30 minutes, LogMeIn Pro, Central, GoToAssist Remote Support v5, and LogMeIn Rescue experienced elevated error rates causing slow or failed remote support session launches, with Pro and Central also affected by new host installation failures. Engineers identified and corrected the issue, restoring full service within the same timeframe. All systems were confirmed 100% operational by resolution.
We are actively investigating reports that some DOIS - Run, Pro, Central, and LogMeIn Rescue customers may be experiencing slow or failed session launches for remote support, as well as new host installation for Pro and Central.
Our engineers are working to identify the issue and will provide another update shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 09/09/2026 04:14PM
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
MONITORING
4 days ago - at 09/09/2026 03:56PM
Our engineers have corrected the issue and we are monitoring improvements with the affected product features.
We will continue monitoring the situation and provide a final update shortly.
IDENTIFIED
4 days ago - at 09/09/2026 03:50PM
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
INVESTIGATING
4 days ago - at 09/09/2026 03:46PM
We are actively investigating reports that some DOIS - Run, Pro, Central, and LogMeIn Rescue customers may be experiencing slow or failed session launches for remote support, as well as new host installation for Pro and Central.
Our engineers are working to identify the issue and will provide another update shortly.
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