Outage in LogRocket

Performance issues with primary search database

Resolved Minor
January 18, 2023 - Started over 2 years ago - Lasted 2 days
Official incident page

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Outage Details

We are currently investigating an issue impacting our primary search database. Searching for sessions, loading metric charts, issues and alerting are all impacted. Session data collection has not been impacted.
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 01/20/2023 02:00PM

We've seen no additional performance degradation after our mitigation work.

MONITORING over 2 years ago - at 01/19/2023 03:41PM

We have completed processing of our primary indexing backlog, session filtering and metrics will be mostly up-to-date. Our secondary processing system is currently processing and includes some metrics, issues and alerting.

MONITORING over 2 years ago - at 01/19/2023 08:15AM

We have identified the cause of the issue, applied a fix and have begun processing the backlog of events.

IDENTIFIED over 2 years ago - at 01/19/2023 05:03AM

We have restored some indexing to the database but are continuing to fully resolve the situation.

IDENTIFIED over 2 years ago - at 01/19/2023 01:00AM

We are continuing to work with our vendor to remedy the situation. Session data collection continues to be unaffected, but secondary indexing that powers search and metrics continues to be delayed.

IDENTIFIED over 2 years ago - at 01/18/2023 08:02PM

We are continuing to work with our vendor to resolve the issue.

IDENTIFIED over 2 years ago - at 01/18/2023 06:00PM

We are continuing to work with our vendor to resolve the issue with ingesting new data.

IDENTIFIED over 2 years ago - at 01/18/2023 04:24PM

We have identified the issue with our database vendor and are working with them to remedy the situation.

INVESTIGATING over 2 years ago - at 01/18/2023 03:41PM

We are currently investigating an issue impacting our primary search database. Searching for sessions, loading metric charts, issues and alerting are all impacted. Session data collection has not been impacted.

Latest LogRocket outages

Partial outage - 2 months ago
Platform wide issues - 4 months ago
Ingestion delays - 8 months ago
Ingestion delays - 8 months ago

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