Outage in Lotame

Regional Edge Services Degradation

Resolved Major
October 20, 2025 - Started 3 days ago - Lasted about 12 hours
Official incident page

Incident Report

We are experiencing degraded service in Lotame Edge Services. Behavior Collection Points and audience extraction calls may experience high latency and/or timeouts in the affected regions as indicated by the status board. We will update this incident as information becomes available.
Components affected
Lotame Edge Services - North America East

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 10/20/2025 11:57PM

This incident has been resolved.

MONITORING 3 days ago - at 10/20/2025 12:53PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 days ago - at 10/20/2025 12:32PM

We are experiencing degraded service in Lotame Edge Services. Behavior Collection Points and audience extraction calls may experience high latency and/or timeouts in the affected regions as indicated by the status board.

We will update this incident as information becomes available.

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