Outage in Lovable
New credits not being added
Resolved Minor
March 29, 2026 - Started 28 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
Lovable experienced an issue where purchased credits were not appearing in user accounts after purchase, affecting the website functionality. The root cause was identified within 35 minutes, and all affected customers received their missing credits after 1.4 hours. The incident was resolved with credits properly distributed to all impacted users.
We're investigating an issue where multiple users have reported credits not appearing after purchase. Thank you for your patience.
Components affected
Lovable WebsiteTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
28 days ago - at 03/29/2026 11:41AM
We have identified a small subset of users that still haven't received their credits, and are working on a fix. Thank you for your patience.
RESOLVED
28 days ago - at 03/29/2026 11:22AM
All affected customers should now have received their credits. We sincerely apologize for the inconvenience this caused and appreciate your patience throughout.
If you have any questions or are still experiencing issues related to this, please don't hesitate to reach out to our support team.
MONITORING
28 days ago - at 03/29/2026 11:21AM
All affected customers should now have received their credits. We sincerely apologize for the inconvenience this caused and appreciate your patience throughout.
If you have any questions or are still experiencing issues related to this, please don't hesitate to reach out to our support team.
IDENTIFIED
28 days ago - at 03/29/2026 10:39AM
We have identified the root cause and are working on a fix for all affected customers.
INVESTIGATING
28 days ago - at 03/29/2026 10:04AM
We're investigating an issue where multiple users have reported credits not appearing after purchase. Thank you for your patience.
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