Outage in LucidLink
New LucidLink connection and login Issues
Resolved MajorIncident Report
We are investigating a critical issue with our New LucidLink Webservice. Users are currently unable to log in to the New LucidLink application, and those with active sessions are experiencing disconnections from their filespaces.
Components affected
LucidLink (North America) LucidLink (Latin America) LucidLink (Europe) LucidLink (Asia-Pacific)Trusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 02/13/2026 05:22PM
The critical issue with our New LucidLink Webservice has been identified and resolved. Users should now be able to log in to the New LucidLink application. Any users who are still receiving messages that the service is unreachable, please submit a support ticket with us to investigate.
https://support.lucidlink.com/hc/en-us/requests/new
INVESTIGATING
2 months ago - at 02/13/2026 04:03PM
We are investigating a critical issue with our New LucidLink Webservice. Users are currently unable to log in to the New LucidLink application, and those with active sessions are experiencing disconnections from their filespaces.
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