Outage in LucidLink
Intermittent Connectivity Issues Affecting IBM Storage
Resolved MinorIncident Report
Summary AI Generated
LucidLink experienced intermittent connectivity issues affecting customers hosted across multiple IBM Cloud regions in North America for approximately 6.3 hours. The root cause was packet loss originating from an upstream internet service provider before traffic reached IBM's network. The incident was resolved after IBM confirmed the source of the issue, with customer reports indicating connectivity returned to normal prior to the official resolution.
We are investigating intermittent connectivity issues affecting some customers hosted in the IBM us-south region.
The issue appears to be network-related, and we are working with IBM to identify the cause and restore stable connectivity.
We will provide further updates as more information becomes available.
Components affected
LucidLink (North America)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 07/14/2026 03:56AM
This incident has been resolved.
MONITORING
13 days ago - at 07/13/2026 11:36PM
IBM has reviewed the network traces and confirmed that the packet loss occurred before traffic reached its network, indicating an issue with an upstream Internet service provider.
Customer reports indicate that connectivity has returned to normal, and we are continuing to monitor the situation.
INVESTIGATING
13 days ago - at 07/13/2026 09:59PM
We are continuing to investigate intermittent connectivity issues affecting some customers across multiple IBM Cloud regions.
We are working closely with IBM Cloud to identify the root cause and restore stable connectivity.
We will provide another update as soon as more information becomes available.
INVESTIGATING
13 days ago - at 07/13/2026 09:40PM
We are investigating intermittent connectivity issues affecting some customers hosted in the IBM us-south region.
The issue appears to be network-related, and we are working with IBM to identify the cause and restore stable connectivity.
We will provide further updates as more information becomes available.
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