Outage in Lucky Orange

Data ingestion delays

Resolved Major

July 01, 2025 - Started 8 months ago - Lasted about 8 hours
Official incident page

Incident Report

We’re currently experiencing a delay in processing incoming event data due to a backup in our data ingestion pipeline. As a result, some real-time data (like session activity or analytics events) may be delayed by up to 6 hours. Our team is investigating the issue and is actively working to reduce the backlog and restore normal processing speeds. We’ll provide updates here as we make progress.

Components affected

Lucky Orange Data Collection Lucky Orange Realtime + Presence

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 07/02/2025 04:51AM

Data ingestion is back to flowing as expected and no data was lost during the delay. Apologies for any inconvenience caused during this time.

INVESTIGATING 8 months ago - at 07/01/2025 09:04PM

We’re currently experiencing a delay in processing incoming event data due to a backup in our data ingestion pipeline. As a result, some real-time data (like session activity or analytics events) may be delayed by up to 6 hours.

Our team is investigating the issue and is actively working to reduce the backlog and restore normal processing speeds.

We’ll provide updates here as we make progress.

Latest Lucky Orange outages

Delay in data processing - about 1 month ago

Recordings Playback Outage - 8 months ago

Data not loading in - about 1 year ago

New data delayed - over 1 year ago

Data Processing Delays - Reporting Tools Affected - over 1 year ago

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