Outage in Lumos

Increased failure rate for Okta permission syncs

Resolved Minor
December 12, 2025 - Started about 1 month ago - Lasted 5 days
Official incident page

Incident Report

Our team has identified that there's been an increase in errors related to Okta permission syncs. We're still confirming the scope of the issue, but it appears that these aren't consistent failures—permission data coming from Okta may be slightly behind as a result, and account syncs are not affected. We'll provide updates as soon as we have more information.

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Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 12/17/2025 04:58PM

We resolved an issue that caused intermittent permission sync failures for a small subset of IdP integrations (including Okta). Identity and account syncs were not affected. Permission syncing is now operating normally, and we are continuing to monitor.

IDENTIFIED about 1 month ago - at 12/12/2025 11:20PM

Our team has identified that there's been an increase in errors related to Okta permission syncs. We're still confirming the scope of the issue, but it appears that these aren't consistent failures—permission data coming from Okta may be slightly behind as a result, and account syncs are not affected. We'll provide updates as soon as we have more information.

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