Outage in Luno

Delayed WebSocket responses

Resolved Minor
September 29, 2024 - Started 6 days ago - Lasted 2 days
Official incident page

IsDown continuously monitors the Luno status page and multiple sources to provide up-to-date information. Check back with us for the latest Luno uptime status.

Outage Details

We have identified an error and are reviewing reports of slower-than-normal user stream WebSockets updates. Customers who use our exchange may receive delayed trade updates. Updates to follow.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 10/01/2024 07:38AM

This issue has been resolved and there are no further delays on the user stream web socket.

We appreciate your patience and understanding in this matter.

MONITORING 5 days ago - at 09/30/2024 08:32AM

The deployed fix should decrease delays when receiving user stream websocket updates.

We are monitoring the results.

IDENTIFIED 5 days ago - at 09/30/2024 08:27AM

Update:

We have implemented a fix that should decrease delays when receiving user stream websocket updates.

We will continue to monitor.

IDENTIFIED 6 days ago - at 09/29/2024 08:29AM

We have identified an error and are reviewing reports of slower-than-normal user stream WebSockets updates.

Customers who use our exchange may receive delayed trade updates.

Updates to follow.

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