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Outage in Lusha

Conversational Intelligence returning 504 errors

Resolved Major
June 01, 2026 - Started 17 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating disruptions to CI service.
Components affected
Lusha Engage

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Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 06/01/2026 09:46AM

Conversational Intelligence (EU) is fully restored — the routing issue that caused errors between 07:45–09:05 UTC has been fixed and monitoring is in place to prevent recurrence.

MONITORING 17 days ago - at 06/01/2026 09:14AM

between 08:33–09:05 UTC users saw errors loading CI features (calendar, meetings, snippets); root cause was an internal routing certificate mismatch, traffic has fully recovered and we are adding monitoring to prevent recurrence.

IDENTIFIED 17 days ago - at 06/01/2026 09:09AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 17 days ago - at 06/01/2026 08:36AM

We are currently investigating disruptions to CI service.

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