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Outage in M.D.G. IT

Incoming ticket reply emails are not being attached to tickets

Resolved Minor
February 21, 2024 - Started about 2 years ago - Lasted about 7 hours
Official incident page

Incident Report

Piped ticket emails are not working after a critical security upgrade overnight. Please add ticket replies in the M.D.G. IT client area rather than replying to the ticket email while this is being resolved.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 02/22/2024 11:07AM

This incident has been resolved.

INVESTIGATING about 2 years ago - at 02/22/2024 04:00AM

Piped ticket emails are not working after a critical security upgrade overnight. Please add ticket replies in the M.D.G. IT client area rather than replying to the ticket email while this is being resolved.

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