Issue with TNT API pricing

We’re still working with TNT to get their API pricing service back up and running. We don’t have an estimated fix time from TNT yet, so we recommend using one of the options below while waiting for API pricing to return.

You can still price and book TNT consignments in MachShip using rate cards. Only live API pricing is affected.

Your options for now:

• Your TNT carrier account uses API pricing and you have a TNT rate card loaded: switch back to the rate card. If it hasn’t been updated recently, you may want to add a percentage increase to cover your costs.
• You don’t have a TNT rate card: set up flat rates so you can keep booking with TNT.
• Once API pricing is back: you can reprice any consignments booked during this time.
• You may also consider booking directly with TNT.

We’ll post our next update here on Monday the 9th of Nov , or sooner if we hear back from TNT.

We’re continuing to work with TNT to find the cause of the API pricing issue. Bookings and consignments through TNT are still working normally.

We’ll post another update here as soon as we have more information.

We’ve confirmed that the issue only affects TNT API pricing. Bookings and consignments through TNT are working normally.
We’re working with TNT to find more information and will post another update here as soon as we know more.

Some customers are seeing errors when getting prices for TNT or booking consignments with them. Our team is looking into it now and we’re working with TNT to get it fixed as quickly as possible.

We will keep you updated.