Outage in Macquarie University
Incident - Service Unavailable: Ascender Pay
Major
September 06, 2026 - Started 10 days ago
Official incident page
Official incident page
Incident Report
Ascender Pay is currently Unavailable.
We are working to resolve this and apologise for any inconvenience caused.
OneHelp Reference Number:
INC0210061
Services Affected: Ascender Pay
Impact: Staff
For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
Components affected
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Latest Updates ( sorted recent to last )
MONITORING
10 days ago - at 09/07/2026 06:56AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
10 days ago - at 09/07/2026 01:49AM
Ascender Pay is currently Unavailable.
We are working to resolve this and apologise for any inconvenience caused.
OneHelp Reference Number:
INC0210061
Services Affected: Ascender Pay
Impact: Staff
For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au
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