Outage in MacStadium

Customer Portal Ticketing System Incident

Resolved Minor

October 20, 2025 - Started 3 months ago - Lasted about 6 hours
Official incident page

Incident Report

An incident has occurred with our hosting provider, which is impacting our ability to communicate through tickets. While everything within the MacStadium portal itself is operational, our responses to ticket messages may be delayed as a result of the issue with our provider. We are monitoring the issue with our hosting provider and will provide an update as soon as one becomes available. We appreciate your patience while our provider is actively working to resolve the issue as quickly as possible.

Components affected

MacStadium Customer Portal

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/20/2025 09:36PM

The issue with our hosting provider has been resolved and our communication capabilities have been restored. There is still a backlog of messages that will be sent out, but everything is operating as expected.

Thank you for your patience as our provider worked to resolve issues impacting our ticket communication.

MONITORING 3 months ago - at 10/20/2025 03:32PM

An incident has occurred with our hosting provider, which is impacting our ability to communicate through tickets. While everything within the MacStadium portal itself is operational, our responses to ticket messages may be delayed as a result of the issue with our provider.

We are monitoring the issue with our hosting provider and will provide an update as soon as one becomes available.

We appreciate your patience while our provider is actively working to resolve the issue as quickly as possible.

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