Outage in MadKudu

Copilot Partial Outage

Resolved Major

May 27, 2025 - Started 8 months ago - Lasted 3 days
Official incident page

Incident Report

One of our provider, LaunchDarkly, is experiencing a major outage: https://status.launchdarkly.com/ We use Launchdarkly for our feature flag infrastructure (i.e. control how features are released). We are looking for a way to fix the situation without having to wait for Launchdarkly to fix their service.

Components affected

MadKudu app.madkudu.com

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 05/30/2025 07:46AM

This incident has been resolved.

MONITORING 8 months ago - at 05/27/2025 03:52PM

The LaunchDarkly outage triggered an overload on our production database by one of our systems, which in turn prevented the Copilot service from handling some requests. After restarting the database and with LaunchDarkly gradually recovering, the load has decreased and Copilot is now functioning normally. We are closely monitoring the situation and are developing a plan to improve our resilience to similar incidents, which will be implemented in the coming weeks.

INVESTIGATING 8 months ago - at 05/27/2025 02:21PM

One of our provider, LaunchDarkly, is experiencing a major outage: https://status.launchdarkly.com/
We use Launchdarkly for our feature flag infrastructure (i.e. control how features are released).

We are looking for a way to fix the situation without having to wait for Launchdarkly to fix their service.

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