Service Alert – Email Service Inoperable for Stratus Customers (Updated July 8)

Dear Customer,

This notice provides an update to the advisory sent last night.

Current status: Email sending and receiving remain inoperable for Stratus customers only. All other customer groups are unaffected, and all other Webscale services are operating normally.

Root cause: An AWS infrastructure fault first detected at 6:43 AM MT on Monday, July 7.

Our response: While AWS works on remediation, we are moving Stratus email traffic from AWS to SendGridto accelerate recovery and add redundancy.

Updated resolution estimate
We now expect full restoration of email service by 5:00 PM MT today (Tuesday, July 8). We will send a confirmation once service is verified—or sooner if conditions change.

Thank you for your continued patience. For urgent questions before service is restored, please email support@webscalenetworks.com.

Dear Customer,

Since approximately 6:43 AM MT on Monday, July 7, email service has been inoperable for a subset of customers on our Stratus platform. Our engineering team has traced the root cause to an underlying AWS infrastructure issue and is collaborating closely with AWS engineers to implement a fix.

Current impact

Email sending and receiving is currently inoperable for Stratus customers. All other customer groups, remain unaffected.

All other Webscale services continue to operate normally.

Resolution timeline
We anticipate full restoration of email service by 12:00 PM MT tomorrow (Wednesday, July 9). We will send an additional update no later than that time—or sooner if service is restored earlier.

We apologize for the disruption and appreciate your patience. If you have urgent concerns before service is restored, please contact us at support@webscalenetworks.com.

Thank you for your understanding,