Outage in Mailgun

Log retrieval errors in the US region

Resolved Minor

June 23, 2026 - Started 25 days ago - Lasted about 7 hours
Official incident page

Incident Report

Summary AI Generated

A subset of Mailgun US customers experienced errors when retrieving logs via the Events/Logs API or customer portal for approximately 7 hours. Email sending, receiving, and webhook delivery remained unaffected throughout the incident. The issue was identified, a fix was implemented, and the incident was resolved after a brief monitoring period.

Customers using the events/logs APIs or viewing logs in the customer portal may see errors in viewing or retrieving logs. These errors are only affecting a subset of our customers.

Components affected

Mailgun Events & Logs

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Latest Updates ( sorted recent to last )

RESOLVED 24 days ago - at 06/23/2026 04:09PM

This incident has been resolved.

MONITORING 24 days ago - at 06/23/2026 03:56PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 24 days ago - at 06/23/2026 03:25PM

We are continuing to work on a fix for this issue. Some customers may see log delays. Outbound processing, inbound processing, and webhook delivery continue operating normally.

IDENTIFIED 24 days ago - at 06/23/2026 02:52PM

We are continuing to work on a fix for this issue. Some customers may see log delays. Outbound processing, inbound processing, and webhook delivery are operating normally.

IDENTIFIED 24 days ago - at 06/23/2026 02:13PM