Outage in Mailosaur

Issue with anti-virus scanning of attachments

Resolved Minor

May 11, 2023 - Started almost 3 years ago - Lasted 19 minutes
Official incident page

Incident Report

We're currently investigating an issue affecting some customers who are trying to access attachments on emails. The attachments are not being virus scanned in time, resulting in them being inaccessible. We are actively investigating this issue and will update as soon as possible.

Components affected

Mailosaur API

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 05/11/2023 05:16PM

The earlier issue we had with slow anti-virus scanning has now been resolved.

IDENTIFIED almost 3 years ago - at 05/11/2023 05:06PM

We have identified the cause and are pushing out a fix now, we should see files become available as normal shortly as the AV scanning catches up.

INVESTIGATING almost 3 years ago - at 05/11/2023 04:59PM

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