Outage in Mailosaur

Issue with anti-virus scanning of attachments

Resolved Minor
May 11, 2023 - Started over 2 years ago - Lasted 19 minutes
Official incident page

Incident Report

We're currently investigating an issue affecting some customers who are trying to access attachments on emails. The attachments are not being virus scanned in time, resulting in them being inaccessible. We are actively investigating this issue and will update as soon as possible.
Components affected
Mailosaur API
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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/11/2023 05:16PM

The earlier issue we had with slow anti-virus scanning has now been resolved.

IDENTIFIED over 2 years ago - at 05/11/2023 05:06PM

We have identified the cause and are pushing out a fix now, we should see files become available as normal shortly as the AV scanning catches up.

INVESTIGATING over 2 years ago - at 05/11/2023 04:59PM

We're currently investigating an issue affecting some customers who are trying to access attachments on emails. The attachments are not being virus scanned in time, resulting in them being inaccessible. We are actively investigating this issue and will update as soon as possible.

Latest Mailosaur outages

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Investigating issues with authentication and API services - 4 months ago
Mailosaur UI is experiencing degraded performance - over 1 year ago
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SMS messages not being delivered to some numbers - almost 2 years ago

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