Outage in Mailosaur

SMS messages not being delivered to some numbers

Resolved Minor
January 11, 2024 - Started almost 2 years ago - Lasted about 6 hours
Official incident page

Incident Report

We are aware that some customers are not receiving SMS messages to their Mailosaur phone numbers. This is being caused by an issue with one of our service suppliers, which we are actively investigating now. We will provide an update as soon as possible.
Components affected
Mailosaur API Mailosaur App
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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/11/2024 08:52PM

We are satisfied that normal SMS service has now resumed for some time and so are now closing this incident

MONITORING almost 2 years ago - at 01/11/2024 07:27PM

A fix has been implemented and we are starting to see SMS services resume to normal. We are continuing to monitor this process.

IDENTIFIED almost 2 years ago - at 01/11/2024 07:07PM

Our supplier has identified the cause of the issue affecting some SMS numbers and is working to resolve this as soon as possible. We will update when further information is available.

IDENTIFIED almost 2 years ago - at 01/11/2024 04:52PM

We are continuing to work with our supplier on this matter, we are looking to resolve this issue as soon as possible.

IDENTIFIED almost 2 years ago - at 01/11/2024 03:19PM

We are aware that some customers are not receiving SMS messages to their Mailosaur phone numbers. This is being caused by an issue with one of our service suppliers, which we are actively investigating now. We will provide an update as soon as possible.

Latest Mailosaur outages

Some customers unable to forward emails - 2 months ago
Investigating issues with authentication and API services - 4 months ago
Mailosaur UI is experiencing degraded performance - over 1 year ago
Intermittent connectivity issues for SMTP and POP3 - over 1 year ago
Degraded performance on US phone numbers - over 2 years ago

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