Upcoming Emergency Maintenance Notification – US Data Center

Dear Valued Customers, We are writing to inform you of an upcoming scheduled maintenance to address a recent network issue in our US Primary Data Center. Earlier today, some customers experienced service interruptions due to a network-related issue. Our technical teams have promptly resolved the situation, and all affected systems have been restored to normal operation. To prevent any recurrence of this issue, we will be conducting planned maintenance, which includes a reboot of a critical network device. Maintenance Window: Date: January 11, 2025 Time: 4:30 PM to 8:30 PM PST Impact: During this maintenance window, you may experience a brief interruption in service. To minimize any disruption, we will temporarily reroute traffic to the US3 region. Our Commitment: We are actively monitoring the situation and will take all necessary steps to minimize any impact. Our team is dedicated to ensuring a seamless experience for you during this maintenance. We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance the reliability of our services. If you have any questions or concerns, please don’t hesitate to reach out to our support team.