Outage in ManageEngine
Performance Degradation – Investigation in Progress
Resolved Minor
May 04, 2026 - Started 3 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
ManageEngine experienced database server slowness that caused performance degradation and application slowness for a subset of customers over 2.7 hours. Users reported freezing issues, inability to assign tickets to technicians, and complete service outages in some regions. The engineering team investigated and mitigated the database performance issue to restore normal service.
Dear Customers,
We are currently experiencing slowness in one of our database servers, which is impacting a subset of customers and causing slower application performance.
Our engineering team is actively investigating the issue and working to mitigate it as quickly as possible. We are making progress and expect to have a resolution soon.
We sincerely apologize for the inconvenience and appreciate your patience.
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source IsDown
Users report possible problems with ManageEngine (ServiceDesk Plus Cloud)
Reports started 16 minutes before official outage was reported
Users are reporting issues affecting ServiceDesk Plus Cloud.
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