Outage in ManageEngine
Performance Degradation – Investigation in Progress (US DC)
Resolved Minor
July 13, 2026 - Started 8 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
ManageEngine experienced a performance degradation incident lasting approximately 1.9 hours, affecting a subset of customers on one of their US data center clusters. Users reported ServiceDesk Plus Cloud was effectively unusable, with page load times exceeding 5 minutes, unresponsive dashboards, and in some cases the service failing to load entirely. The engineering team investigated and mitigated the issue, restoring normal performance.
Dear Customers,
We are currently experiencing slowness in one of our cluster, which is impacting a subset of customers and causing slower application performance.
Our engineering team is actively investigating the issue and working to mitigate it as quickly as possible. We are making progress and expect to have a resolution soon.
We sincerely apologize for the inconvenience and appreciate your patience.
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