Outage in MANTL

MANTL Service Disruption - Telecheck

Resolved Minor
October 26, 2021 - Started about 4 years ago
Official incident page

Incident Report

Dear MANTL customer, We are currently experiencing a service disruption. A third party service provider (Telecheck) is reporting instability with their API. To ensure that we provide the highest quality of service to customers opening applications, we have temporarily disabled manual funding. The rest of the KYC workflow is functioning as expected; Telecheck is the only data provider experiencing issues. Please know our teams are working hard to get everything up and running and we will update you as soon as possible with the latest information. We appreciate your patience. Thanks, The MANTL Team

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Latest Updates ( sorted recent to last )
RESOLVED about 4 years ago - at 10/26/2021 10:56PM

Dear MANTL customer,

We previously sent a notification regarding a Telecheck service disruption. This issue has now been fully resolved, with service restored. The team will continue to monitor the system and update you as full details are known.

Thanks,
The MANTL Team

IDENTIFIED about 4 years ago - at 10/26/2021 07:31PM

Dear MANTL customer,

We are currently experiencing a service disruption. A third party service provider (Telecheck) is reporting instability with their API. To ensure that we provide the highest quality of service to customers opening applications, we have temporarily disabled manual funding.

The rest of the KYC workflow is functioning as expected; Telecheck is the only data provider experiencing issues.

Please know our teams are working hard to get everything up and running and we will update you as soon as possible with the latest information.

We appreciate your patience.

Thanks,
The MANTL Team

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