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Outage in ManyChat

Unable to publish Instagram Comment Trigger Automations connected to specific posts/reels

Minor
May 26, 2026 - Started about 7 hours ago

Incident Report

When publishing a quick Automation with a Comment Trigger connected to a specific Post/Reel, the Couldn't create Automation error message pops up, preventing the publishing. We are investigating the matter to identify the root cause. For the time being, we suggest using one of two workarounds: 1. Switch the trigger settings from a specific post to Any post or reel, or 2. In the Automations tab, go through the following options: + New Automation -u003e + Start From Scratch -u003e Start from a blank canvas -u003e + New Trigger -u003e User comments on your Post or Reel Trigger. From there, you can choose the Specific Post or Reel option without issues.
Components affected
ManyChat Web Application

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Latest Updates ( sorted recent to last )
INVESTIGATING about 7 hours ago - at 05/26/2026 02:23PM

When publishing a quick Automation with a Comment Trigger connected to a specific Post/Reel, the Couldn't create Automation error message pops up, preventing the publishing. We are investigating the matter to identify the root cause. For the time being, we suggest using one of two workarounds: 1. Switch the trigger settings from a specific post to Any post or reel, or 2. In the Automations tab, go through the following options: + New Automation -u003e + Start From Scratch -u003e Start from a blank canvas -u003e + New Trigger -u003e User comments on your Post or Reel Trigger. From there, you can choose the Specific Post or Reel option without issues.

INVESTIGATING about 7 hours ago - at 05/26/2026 02:58PM

When publishing a quick Automation with a Comment Trigger connected to a specific Post/Reel, the Couldn't create Automation error message pops up, preventing the publishing. Also, Story Reply Automations may show a visual error after picking a specific Story; however, such an Automation can still be published and will be working as intended. We are investigating the matter to identify the root cause. For the time being, we suggest using one of two workarounds: 1. Switch the trigger settings from a specific post to Any post or reel, or 2. In the Automations tab, go through the following options: + New Automation -u003e + Start From Scratch -u003e Start from a blank canvas -u003e + New Trigger -u003e User comments on your Post or Reel Trigger. From there, you can choose the Specific Post or Reel option without issues.

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