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Outage in MarkUp

Loading issue for webpage markups in Google Chrome

Resolved Minor
November 16, 2023 - Started over 2 years ago - Lasted 14 days
Official incident page

Incident Report

We are getting increased number of reports on website markups failing to load in Chrome browser. As a workaround other browser can be used.
Components affected
MarkUp Web Application

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 11/30/2023 11:11AM

This incident has been resolved.

MONITORING over 2 years ago - at 11/22/2023 12:03PM

An issue with recent Chrome update has been identified:
- we rely on `DOMContentLoaded` event being sent to drop the loading overlay for webpage MarkUps
- that event stopped getting fired for some Chrome users when dealing with iframes causing website to load behind the overlay, but overlay did not get removed

We deployed a fix:
- we updated the check to be performed both when event is fired and additional a backup interval check of `readyState` to address possible browser issues
- additionally we added a maximum timeout after which loading overlay is dropped automatically

We are looking into feedback from customers that faced this issue and hope that our solution did resolve this problem.

INVESTIGATING over 2 years ago - at 11/16/2023 09:18PM

We are getting increased number of reports on website markups failing to load in Chrome browser.
As a workaround other browser can be used.

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