Outage in Marqeta

Multiple services impacted

Resolved Major
July 19, 2024 - Started 5 months ago - Lasted about 8 hours
Official incident page

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Outage Details

Marqeta detected an issue with authentication services impacting multiple APIs.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/19/2024 11:27PM

All Marqeta services are now stable. Queues are draining and there will be some delay until GET transactions end point is reconciled. ETA 3 hours.

MONITORING 5 months ago - at 07/19/2024 10:32PM

The majority of Marqeta services are now stable. Velocity control check capabilities and the GET transactions been restored and we are processing a backlog. Next update will come in 60 minutes.

MONITORING 5 months ago - at 07/19/2024 09:34PM

The majority of Marqeta services are now stable. Velocity control check capabilities and the GET transactions end points are in the process of being restored. Next update will come in 60 minutes.

MONITORING 5 months ago - at 07/19/2024 08:07PM

The majority of Marqeta services are now stable. We have enabled ACH processing and all transactions are caught up. Velocity control check capabilities and the GET transactions end points may be delayed to support service recovery. Next update will come in 60 minutes.

MONITORING 5 months ago - at 07/19/2024 07:30PM

The majority of Marqeta services are now stable. We are progressively enabling ACH processing and expect all transactions to be processed successfully within the next few hours. Velocity control check capabilities are intentionally delayed to support service recovery. Next update will come in 60 minutes.

MONITORING 5 months ago - at 07/19/2024 07:15PM

We continue to see recovery across multiple services. The ACH processing restart is in progress and velocity control check capabilities are intentionally delayed to support service recovery. Next update will come in 15 minutes.

MONITORING 5 months ago - at 07/19/2024 07:00PM

We are seeing recovery across multiple services. ACH processing is paused and velocity control check capabilities are intentionally delayed to support service recovery. We are planning controlled restart of ACH processing starting at 12:00 PT. The status page has been updated to reflect current service performance. Next update will come in 15 minutes.

MONITORING 5 months ago - at 07/19/2024 06:45PM

We continue to see improvement from remediation efforts. We have updated the status page to reflect current service performance. Next update will come in 15 minutes.

MONITORING 5 months ago - at 07/19/2024 06:30PM

We continue to see improvement from remediation efforts. We have updated the status page to reflect current service performance. Next update will come in 15 minutes.

MONITORING 5 months ago - at 07/19/2024 06:15PM

We are beginning to see improvement from remediation efforts. The team is closely monitoring impact and we will update service status in the next update if we continue to see improved service performance. Next update will come in 15 minutes.

IDENTIFIED 5 months ago - at 07/19/2024 05:59PM

The team continues to be engaged on implementing a remediation strategy. We continue to closely monitor impact. Next update will come in 15 minutes.

IDENTIFIED 5 months ago - at 07/19/2024 05:45PM

We continue to see errors after initial remediation rollout. The team is engaged on further resolution paths. We continue to closely monitor impact. Next update will come in 15 minutes.

IDENTIFIED 5 months ago - at 07/19/2024 05:30PM

We continue to see errors after initial remediation rollout. The team is engaged on further resolution paths. We continue to closely monitor impact. Next update will come in 15 minutes.

IDENTIFIED 5 months ago - at 07/19/2024 05:15PM

We continue to see errors after initial remediation rollout. The team is engaged on further resolution paths. We continue to closely monitor impact. Next update will come in 15 minutes.

IDENTIFIED 5 months ago - at 07/19/2024 05:02PM

We continue to rollout changes to support root cause resolution. We continue to closely monitor impact. Next update will come in 15 minutes.

IDENTIFIED 5 months ago - at 07/19/2024 05:00PM

We continue to rollout changes to support root cause resolution. We continue to closely monitor impact. Next update will come in 15 minutes.

IDENTIFIED 5 months ago - at 07/19/2024 04:45PM

The root cause fix is in the initial stages of rolling out. We continue to closely monitor impact. Next update will come in 15 minutes.

IDENTIFIED 5 months ago - at 07/19/2024 04:30PM

Root cause has been identified and we are working on a fix. Next update will come in 15 minutes.

IDENTIFIED 5 months ago - at 07/19/2024 04:16PM

The root cause has been identified and we are working on implementing a fix now. We have updated the status page to reflect wider service impact. Next update will come in 15 minutes.

INVESTIGATING 5 months ago - at 07/19/2024 04:01PM

We are working on determining the root cause, the status page has been updated with Marqeta services that are impacted. We will send an update in 15 minutes.

INVESTIGATING 5 months ago - at 07/19/2024 03:56PM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 07/19/2024 03:52PM

Marqeta detected an issue with authentication services impacting multiple APIs.

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