Outage in Marqeta

Simulation API 401 errors on some Sandboxes

Resolved Major
September 13, 2024 - Started 3 months ago - Lasted about 9 hours
Official incident page

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Outage Details

We are aware of an issue with simulation API in some Sandboxes causing 401 errors. The owning team are investigating. Once the root cause is identified, there will be a rapid QA and deploy phase. We will update the incident once the root cause is identified. Since the root cause has not yet been identified, there is currently no ETA for this fix.
Components affected
Marqeta Sandbox
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/13/2024 07:47PM

We have deployed a fix and confirmed no further errors. This incident is now stable.

IDENTIFIED 3 months ago - at 09/13/2024 02:55PM

We have identified the cause of the issue and are working towards a resolution. We don't have yet an ETA for the fix to be implemented.

INVESTIGATING 3 months ago - at 09/13/2024 10:54AM

We are aware of an issue with simulation API in some Sandboxes causing 401 errors. The owning team are investigating. Once the root cause is identified, there will be a rapid QA and deploy phase. We will update the incident once the root cause is identified. Since the root cause has not yet been identified, there is currently no ETA for this fix.

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